POLICIES
Payment and transactions
We accept the following payment methods: Paypal, Visa, Mastercard, Apple Pay, American Express, Discover, Etsy gift cards and credits. Making inquiries does not guarantee a slot in our calendar until a transaction has taken place.
RETURNS AND EXCHANGES
Due to the nature of cake pops, we do not accept returns, exchanges, or cancellations. Therefore, we also do not provide refunds or exchanges for damage inflicted on products during the shipping process, nor are we liable for delays caused by the United States Postal Service, FedEx or UPS as the decisions the mail carrier makes are out of our control.
Please contact our company if you have any problems or concerns regarding your order.
Please contact our company if you have any problems or concerns regarding your order.
TAX
Virginia residents will be charged a 5.3% sales tax.
SHIPPING
We normally ship our products via USPS priority mail. Customers however do have other options to choose from such as; USPS Express mail, UPS Ground, or UPS Express. Please contact us for price quotes. We do provide delivery confirmation numbers to track your package. Guaranteed overnight shipping for guaranteed delivery by a certain date must be requested prior to ordering; otherwise our cake pops will be shipped via standard USPS priority services.
additional policies
Due to high volume of inquiries, we may not get back to customers right away when they inquire about shipment status. If such a situation arises, we suggest customers utilize the tracking information sent upon shipment.
FREQUENTLY ASKED QUESTIONS
How many cake pops are in a listing?
All of our cake pops are sold for a minimum of one dozen (twelve cake pops).
Do you do local deliveries?
We make local deliveries to cities and towns within twenty five miles of Gainesville, VA at nominal charge.
Will the cake pops arrive in good condition?
Through years of experience, we can ensure customers our cake pops will arrive with the utmost care and in perfect condition.
Do you offer different flavors?
We have several different flavors to choose from upon ordering. If the customer does not specify the flavor(s) needed, we will send the flavor of the week.
