NOTE TO CUSTOMERS
We have been doing everything we can as a company to maintain a clean working environment, and wanted to share the precautionary measures our workers have been upholding since day one. While some of these are obvious, we express them in hopes they will reassure our customers of their health and safety during this unpredictable time. Those measures include, but aren't limited to: regularly cleaning surfaces and sanitizing them afterwards, using gloves, disinfecting electronic devices, social distancing, limiting social gatherings, and of course: washing our hands.
Please note that due to COVID-19, mail carriers may also experience delays in shipping, which unfortunately is a situation beyond our control. We will continue to provide tracking information to customers upon shipment, and monitor the progress of delayed packages should such an event arise.
We are also disheartened to share that due to the pandemic, we will be unable to serve customers at local events for the time being. While craft shows have consistently provided an effective channel for us to illustrate the cake pop making process, we will instead be utilizing this time to focus our efforts on other ongoing objectives within our company and look forward to when both we and our customers can come out of this period together.
We thank you for your understanding and endurance during this difficult time, and pray for everyone's safety.
Please note that due to COVID-19, mail carriers may also experience delays in shipping, which unfortunately is a situation beyond our control. We will continue to provide tracking information to customers upon shipment, and monitor the progress of delayed packages should such an event arise.
We are also disheartened to share that due to the pandemic, we will be unable to serve customers at local events for the time being. While craft shows have consistently provided an effective channel for us to illustrate the cake pop making process, we will instead be utilizing this time to focus our efforts on other ongoing objectives within our company and look forward to when both we and our customers can come out of this period together.
We thank you for your understanding and endurance during this difficult time, and pray for everyone's safety.
POLICIES
Payment and transactions
We accept the following payment methods: Paypal, Visa, Mastercard, Apple Pay, American Express, Discover, Etsy gift cards and credits. Making inquiries does not guarantee a slot in our calendar until a transaction has taken place.
RETURNS AND EXCHANGES
Due to the nature of cake pops, we do not accept returns, exchanges, or cancellations. Therefore, we also do not provide refunds or exchanges for damage inflicted on products during the shipping process, nor are we liable for delays caused by the United States Postal Service, FedEx or UPS as the decisions the mail carrier makes are out of our control.
Please contact our company if you have any problems or concerns regarding your order.
Please contact our company if you have any problems or concerns regarding your order.
TAX
Virginia residents will be charged a 5.3% sales tax.
SHIPPING
We normally ship our products via USPS priority mail. Customers however do have other options to choose from such as; USPS Express mail, UPS Ground, or UPS Express. Please contact us for price quotes. We do provide delivery confirmation numbers to track your package. Guaranteed overnight shipping for guaranteed delivery by a certain date must be requested prior to ordering; otherwise our cake pops will be shipped via standard USPS priority services.
additional policies
Due to high volume of inquiries, we may not get back to customers right away when they inquire about shipment status. If such a situation arises, we suggest customers utilize the tracking information sent upon shipment.
FREQUENTLY ASKED QUESTIONS
How many cake pops are in a listing?
All of our cake pops are sold for a minimum of one dozen (twelve cake pops).
Do you do local deliveries?
We make local deliveries to cities and towns within twenty five miles of Gainesville, VA at nominal charge.
Will the cake pops arrive in good condition?
Through years of experience, we can ensure customers our cake pops will arrive with the utmost care and in perfect condition.
Do you offer different flavors?
We have several different flavors to choose from upon ordering. If the customer does not specify the flavor(s) needed, we will send the flavor of the week.
